Introduction

These Terms and Conditions apply to visitors and customers using the Astel Systems website. Astel Systems is a mobile retail store in Jaipur, Rajasthan. This website allows visitors to browse mobile phones, accessories, store offers, product details and submit enquiries or order requests.

Any final sale, billing, delivery, return, exchange or after-sales support is handled directly by Astel Systems.

Browsing the Website

Visitors may use this website to browse mobile phones, accessories, offers, store information and product details. Product information is shown for customer convenience and should be confirmed with the store before purchase.

Product Information and Pricing

• Product prices, images, colours, variants, specifications and stock status may change without prior notice.
• Final price, offer, exchange value, EMI option, delivery option and product availability must be confirmed with Astel Systems before purchase.
• If a product is open-box, refurbished, pre-owned or used, this should be clearly communicated before sale.

Enquiry and Order Request

When a visitor submits an enquiry or order request, the store team may contact the visitor by phone, WhatsApp, SMS or email for product confirmation, availability, delivery, payment or store pickup details.

• Submitting an enquiry does not guarantee product availability.
• Visitors are not obligated to purchase after submitting an enquiry.
• Orders are confirmed only after store confirmation and applicable payment/billing steps.

Customer Relationship

Once a purchase is made, the customer relationship is directly between the customer and Astel Systems. Store-level billing, offers, delivery confirmation, return, exchange and support are handled by the store.

Fair Use and Communication

Customers should provide accurate contact and delivery details. Astel Systems may contact customers who submit enquiries or order requests. Repeated irrelevant or unsolicited communication should be avoided by all parties.

Warranty, Brand Service and DOA

Brand warranty, service-center approval, DOA certification, repair, replacement or upgrade decisions are subject to the official policy of the respective brand. Customers should keep the original invoice safe for warranty and service claims.

Disputes

Any dispute related to billing, product delivery, warranty, return, exchange, refund or product condition will be handled directly between the customer and Astel Systems, subject to store verification, invoice proof and applicable brand policy.

Contact

Astel Systems, C 7, Tonk Road, Gandhi Nagar Mod, Jaipur, Rajasthan, 302015. Phone/WhatsApp: 9828012200. Email: astelsystems@gmail.com